Shipping & Refunds

Shipping

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on public holidays or weekends.

If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email

One:Eleven Creative PTY LTD offers a ‘Click & Collect’ option for Geelong based customers only.

Shipping for your order will be calculated and displayed at checkout.

We do not provide international shipping outside of Australia at this time.

Refunds & Returns

One:Eleven Creative PTY LTD is committed to abiding by the Australian Consumer Law and Australian Competition & Consumer Commission (ACCC) guidelines for Consumer Guarantees and Refunds.

As per the guidelines, we do not offer exchanges and refunds due to change-of-mind or items purchased on sale. Refunds and/or returns will only be given for items that have considerable fault or are unfit or unsafe for its purpose.

Due to the current COVID-19 climate, returns will not be accepted for any products that have been opened and/or used under any circumstance.

To be eligible for a refund, return or exchange, please contact One:Eleven Creative PTY LTD within 30 days of your purchase. We will require a receipt or proof of purchase and the item(s) must be unused and in the same condition that they were received, including the original packaging.

Please send all refund, return or exchange queries to: enquiries@oneelevenmakeup.com.au.